Organisations expend a lot of resources on servicing internal customers without having the bandwidth or the structure to evaluate alternative approaches to improve these IT services.

The maturity of service delivery varies greatly from company to company but generally the internal service delivery function focuses on business as usual and keeping the customer satisfied.

If you are trying to reduce IT service costs and/or improve user satisfaction, Altica can provide the experience to enable you to transform your service management to a more efficient structure.

Altica can help you:

  • Reduce the number of repeated issues
  • Evaluate the required sevice levels and remove expensive service support that is not necessary
  • Identify the most cost-effective way of delivering a particular service
  • Improve new service introduction
  • Implement a continuous service improvement programme

We can provide consultants skilled in best practice in IT service management and who know how to get your organisation there in the most effective way.

To find out more about how Altica can help you to sreamline your service operations .